wj1 Casino – Privacy Policy

1. Who We Are

This Privacy Policy applies to wj1.asia (the "Platform"), operated by wj1 ("wj1", "we", "us", "our"). wj1 is a Philippines-focused online gaming platform offering live casino, slots, sports betting, bingo, e-sabong, and esports betting to eligible Filipino players.

For the purposes of this Privacy Policy, wj1 acts as the data controller in respect of personal data collected from players and visitors to the Platform. This means wj1 determines the purposes for which and the manner in which personal data is processed.

If you have any questions or concerns about how wj1 handles your personal data, you may contact us at [email protected] or via the 24/7 live chat function available on the Platform.

2. Personal Data We Collect

wj1 collects the following categories of personal data from players and Platform visitors:

wj1 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where a player voluntarily discloses such information in the context of a responsible gaming request (e.g. disclosing a gambling-related health concern to access self-exclusion tools).

3. How We Collect Your Data

wj1 collects personal data through the following means:

• Directly from you — when you complete the wj1 account registration form, submit KYC documents, make a deposit or withdrawal, contact support, or update your account profile;
• Automatically — through cookies, web beacons, server logs, and analytics technologies when you access or use the Platform;
• From payment processors — when your GCash, Maya, or bank transaction is verified and confirmed by the respective payment provider;
• From identity verification providers — when wj1 uses a third-party KYC service to verify the authenticity of your government-issued Philippine ID;
• From fraud prevention and AML screening services — as required by applicable regulatory obligations.

4. Why We Use Your Personal Data

wj1 uses the personal data it collects for the following purposes:

• Account management — to create, maintain, and administer your wj1 account, verify your identity, and manage your login credentials;
• Payment processing — to process deposits and withdrawals via GCash, Maya, BPI, BDO, and other supported payment channels;
• Regulatory compliance — to fulfil wj1's obligations under applicable anti-money laundering (AML) laws, know-your-customer (KYC) regulations, and online gaming regulatory requirements;
• Responsible gaming — to monitor gaming activity for indicators of problem gambling, enforce self-exclusion and deposit limits, and administer the responsible gaming tools available in your account settings;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, unauthorised account access, and abuse of the Platform;
• Platform improvement — to analyse usage patterns and player feedback in order to improve the wj1 Platform, add new features, and optimise the player experience;
• Customer support — to respond to your enquiries, resolve complaints, and communicate important information about your wj1 account;
• Marketing communications — to send you promotional offers and information about new wj1 games or features, where you have provided consent to receive such communications. You may withdraw consent at any time via your account settings or by contacting support.

5. Legal Basis for Processing

wj1 processes your personal data on the following legal bases:

• Contract performance — processing necessary to fulfil the wj1 Terms & Conditions that you have accepted, including account management, game provision, and payment processing;
• Legal obligation — processing required to comply with applicable laws and regulations, including AML, KYC, and online gaming regulatory requirements;
• Legitimate interests — processing for purposes such as fraud prevention, security monitoring, and Platform analytics, where wj1's interests do not override your fundamental rights and freedoms;
• Consent — processing for marketing communications, which you may withdraw at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Data Sharing & Disclosure

wj1 does not sell your personal data to third parties for marketing or commercial purposes. wj1 may share your personal data with the following categories of recipients, strictly for the purposes described in this Privacy Policy:

• Payment processors — GCash, Maya, BPI, BDO, UnionBank, 7-Eleven, USDT network providers, and Coins.ph, for the purposes of processing your deposits and withdrawals;
• KYC and identity verification providers — third-party services used to verify your government-issued Philippine ID and confirm your age and identity;
• Game software providers — providers such as Ezugi, whose game software operates on the wj1 Platform, to the extent necessary for game provision and dispute resolution;
• Fraud prevention and AML screening services — to screen transactions against financial crime watchlists as required by applicable regulations;
• Regulatory and law enforcement authorities — where wj1 is legally required to disclose information to a government body, court, regulator, or law enforcement agency;
• Professional advisers — lawyers, auditors, and accountants under a duty of confidentiality to wj1.

All third parties to whom wj1 discloses personal data are required to handle that data in accordance with applicable data protection laws and may not use it for any purpose other than the specific service they are providing to wj1.

7. Cookies & Tracking Technologies

wj1 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help wj1 recognise your browser, remember your preferences, and analyse how the Platform is used.

wj1 uses the following types of cookies:

• Essential cookies — required for the Platform to function, including session management and login authentication. These cannot be disabled.
• Analytics cookies — used to collect anonymised information about how players use the Platform, including pages visited and session duration, to help wj1 improve the service.
• Functional cookies — used to remember your preferences, such as language settings and display preferences.
• Marketing cookies — used to track your activity across the Platform for the purposes of personalising promotional content, where you have consented to such use.

You may manage your cookie preferences through your browser settings. Disabling non-essential cookies may affect certain features of the wj1 Platform but will not prevent you from accessing the core gaming services.

8. Data Retention

wj1 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the satisfaction of any legal, regulatory, accounting, or reporting requirements.

As a general guide:

• Account and identity data is retained for a minimum of five (5) years following account closure, as required by applicable AML and KYC regulations;
• Financial transaction records are retained for a minimum of five (5) years from the date of each transaction;
• Gaming history data is retained for a minimum of three (3) years following the relevant game session;
• Support communications are retained for a minimum of two (2) years from the date of the last interaction;
• Marketing consent records are retained for the duration of your consent plus one (1) year following withdrawal of consent.

Where wj1 is required by law to retain data beyond these periods, it will do so. When data is no longer required, it is securely deleted or anonymised.

9. Data Security

wj1 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• TLS 1.3 encryption for all data transmitted between your device and the wj1 Platform;
• Encrypted storage of passwords and sensitive account credentials — wj1 does not store plaintext passwords;
• Role-based access controls ensuring that wj1 staff can only access personal data that is necessary for their specific role;
• Regular security assessments and penetration testing of the Platform infrastructure;
• OTP-based two-factor authentication available for all wj1 accounts to protect against unauthorised login.

10. Your Rights Over Your Personal Data

Subject to applicable law, you have the following rights in respect of the personal data that wj1 holds about you:

• Right of access — you may request a copy of the personal data wj1 holds about you;
• Right to rectification — you may request that inaccurate or incomplete personal data be corrected;
• Right to erasure — you may request deletion of your personal data, subject to wj1's legal retention obligations (e.g. AML/KYC records);
• Right to restriction — you may request that wj1 restrict the processing of your data in certain circumstances;
• Right to data portability — you may request that wj1 provide your personal data in a structured, machine-readable format;
• Right to object — you may object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact wj1 at [email protected] or via the 24/7 live chat. wj1 will respond to requests within thirty (30) calendar days. We may require proof of identity before processing a data rights request.

11. Children & Minors

The wj1 Platform is strictly restricted to individuals aged 21 years and above. wj1 does not knowingly collect personal data from individuals under the age of 21. If wj1 becomes aware that personal data has been collected from a person under 21, the associated account will be closed immediately, all personal data will be securely deleted (subject to any mandatory legal retention obligations), and any deposited funds will be returned to the originating payment method.

If you believe that a minor may have registered a wj1 account, please contact us immediately at [email protected].

12. Cross-Border Data Transfers

In the course of providing the wj1 service, personal data may be transferred to, stored in, or processed by systems located outside the Philippines — for example, in the servers or processing infrastructure of third-party service providers such as game software providers or cloud hosting services.

Where such transfers occur, wj1 ensures that appropriate safeguards are in place to protect your personal data to a standard consistent with this Privacy Policy and applicable data protection requirements. This may include contractual data protection clauses with the relevant third-party service providers.

13. Amendments to This Privacy Policy

wj1 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or the services offered on the Platform. Material changes will be notified to registered players via the email address or mobile number on their wj1 account at least seven (7) calendar days before the changes take effect.

The most current version of this Privacy Policy is always available at wj1.asia/privacy-policy. The "last updated" date at the top of this page reflects when the Policy was most recently revised. Continued use of the wj1 Platform after the effective date of any change constitutes your acceptance of the revised Privacy Policy.

14. Contact & Complaints

If you have any questions about this Privacy Policy or how wj1 handles your personal data, or if you wish to exercise any of your data rights, please contact the wj1 data team:

• Email: [email protected]
• Live Chat: Available 24/7 on the wj1.asia Platform
• Response time: Written requests responded to within 30 calendar days; live chat queries typically within 2 minutes

If you are not satisfied with wj1's response to a data privacy concern, you may have the right to lodge a complaint with the applicable data protection authority in your jurisdiction.